QCNJ Products | Active Voice | Seven Voice Response System

Seven Voice Response System

Active Voice's Seven speech-enabled auto-attendant system incorporates the latest innovations in speech technology. Seven provides a personalized front-end and internal speech-based interface, that allows callers to speak the name of a person, department, service, or location and be automatically transferred to the requested party - without the hassle of searching for phone numbers or waiting to speak to an operator. Unlike touch-tone driven menus, Seven easily handles complex menu options without forcing callers to listen to a litany of choices, and virtually eliminates dial-by-name and zero-out frustration.

Seven is for You

As an industry-leading speech-enabled automated attendant solution, Seven is ideally suited for customers that:

> Have 100 to 5000 employees
> Want to provide a professional and sophisticated corporate "storefront" that will improve customer satisfaction and retention
> Use a DTMF-based automated attendant or IVR system during or after business hours to route calls
> Have mobile workers that need access to the company directory and their personal Microsoft® Outlook® contact list via the telephone
> Have more than 15 to 20% of calls to live operators being internal
> Have more than one operator
> Are an international company with multilingual requirements

Businesses Face Many Challenges

Businesses today face many challenges, including:

> Presenting a powerful and intuitive front-end menu structure that gets callers to where they need to go
> Providing timely customer service if operators and receptionists become overloaded with internal calls
> Keeping operational costs low while having to update frequent and lengthy employee directories

Active Voice Provides the Solution

By using Seven, your business can:

> Deliver a positive auto attendant call flow to enhance the caller experience and corporate image, resulting in a competitive edge
> Increase productivity and responsiveness by allowing employees to access both the company directory and their own personal directory while in the office or traveling
> Realize a rapid return on investment by allowing callers to quickly and easily route themselves through the speech-driven menus without requiring assistance from an operator
> Improve customer service by providing accurate name recognition in any of eight international languages
> Reduce costs by giving every caller easy access to the person they need to reach, thus eliminating the need to update and publish company directories

Feature Enhancements

Active Voice offers several optional feature packages to enhance your Seven system, including:

> SpeechContacts™: Get speech-enabled access to personal and Microsoft Outlook contacts
> SpeechAuthenticator™: Create a voiceprint to ensure security to menus and features
> Enhanced Text-to-Speech: Listen to a high-quality, nearly real sounding voice
> Multiple Languages: Choose among eight supported languages and bilingual options
> MultiAdmin™: Share administrative tasks from remote Seven systems
> Seven Interface: Import data from a CVS file or an LDAP server to create or update entries

Download Seven Brochure PDF